Online via Canvas

Course Overview - Effective Interviewing and Selection SkillsSelecting the best person for a job role is a critical skill for those with hiring responsibilities. Hiring decisions can impact the organisation’s performance and selecting the right job candidates is integral to business success. Managers and HR practitioners need to understand how to apply an effective, reliable […]

Course Overview - Applied Emotional IntelligenceEmotion has a significant impact on an individuals’ performance. Research shows that people perform their best at work when they feel involved in purposeful work that develops who they are, and when they feel valued, cared for, consulted, respected, informed and understood. Conversely, research also shows that people often perform […]

Course Overview - Internal HR Consulting SkillsOrganisations are experiencing unprecedented levels of change in an uncertain economic environment – with global competitors, rapidly changing markets, increasing customer demands, and more stringent regulation and compliance requirements. This has a significant impact on the way in which HR professionals consult with their business partners in their organisation […]

Course Overview - Conflict and MediationWhile it is recognised that a degree of conflict is necessary for organisations to undergo successful transformation, HR professionals are acutely aware of the significant costs when conflict is not effectively addressed. Effective conflict management is regarded as a core capability for both HR professionals and line managers. This course […]

Course Overview - Change ManagementThis course is designed to provide learners with the ability to understand change dynamics at an individual, team and organisational level to successfully implement change. The course provides learners with the tools to identify the change lifecycle steps required to effectively manage change using the most appropriate change management model and […]

Course Overview - Having Difficult ConversationsWorkplace issues arise due to miscommunication or a lack of communication in the workplace. Often, by applying effective communication techniques, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention. Having a difficult conversation in the workplace can often be an […]

Course Overview - Leadership and Management EssentialsWhen stepping into a management role, the challenge shifts from personal performance to assuming responsibility for the effective functioning and performance of a work team.This course provides a suite of tools and models for approaching the management of a work team. The course examines employing a variety of leadership […]